Meridian FAQ Follow
What browsers does the Meridian Editor support?
The Meridian Editor currently supports the Safari and Google Chrome browsers.
Go here to download the current Safari browser.
Go here to download the current Google Chrome browser.
Does Meridian work on a non-Aruba network infrastructure?
Yes. Most Meridian features are supported on non-Aruba network infrastructures.
Aruba Beacons are required for blue dot location awareness.
Aruba Tags do require an Aruba network infrastructure.
What are the minimum supported iOS and Android versions for Meridian mobile SDKs?
The minimum supported iOS version is iOS 14.
The minimum supported Android version is Oreo 8.0 (API 26).
Do Meridian-powered apps require an internet connection?
A non-functional or spotty Wi-Fi or cellular internet connection can seriously degrade the functional quality of the Meridian-powered apps.
Most of the functionality of our Meridian-powered apps requires them to be able to connect to the Meridian Editor. This includes everything from loading the app itself to searching for placemarks to generating a route to follow.
The following chart lists the different features that require a working internet connection over a Wi-Fi or cellular connection to function completely:
|Meridian App Function||Requires Internet Connectivity
(either Wi-Fi or cellular)
|Picking a New Map||Yes|
The Meridian-powered app’s blue dot location awareness doesn’t need an internet connection, because it uses our Aruba Beacon Bluetooth signals to calculate a visitor’s location on a map.
Why does a Meridian-powered app use feet instead of meters?
The distance measurements are based on each device’s localization settings.
For example, if your device region is set to the United States, route distances will be measured in feet. If you choose nearly any other region in the world, distances will be measured in meters.
To change the Region settings on iOS:
- Open the Settings app.
- Tap General.
- Tap Language & Region.
- Under REGION FORMATS, tap Region, choose the region you’d like to use, and then tap Done.
- At the prompt, tap Continue.
On some Android devices, changing the Language setting will change the units of measurement used to show distance.
On other Android devices, this is controlled by the Region setting. Unfortunately, the Region setting is hidden by default. To change the Region setting, you’ll need to download a separate app.
How can I upload maps to the Meridian Editor?
Maps used in our Meridian-powered apps need to be formatted in a specific way. The Meridian Editor doesn’t currently support direct uploading of maps.
Please send your map as a high resolution PNG, PDF, or JPEG image file to firstname.lastname@example.org.
Does Meridian support 3rd-party beacon hardware?
Meridian doesn’t support 3rd-party beacon hardware.
Push notification and location services are enabled with Aruba Beacons hardware.
Why isn’t my blue dot showing up on the map?
The most likely reason for the blue dot not appearing is that the device has its Bluetooth turned off. The Meridian-powered apps rely on the Bluetooth signals sent by the Beacons hardware to calculate the device’s location.
The Meridian-powered apps also require that the user grant access to the device’s location services.
Also there are times when a device is simply out of range of the deployed Beacon hardware. In those situations, the blue dot will not appear.
Why is there a difference in blue dot performance between iOS and Android devices?
According to London-based OpenSignal, it is said there are over 24,000 different and unique Android devices available. With Android diversity, it is up to OEMs to optimize their software for the hardware, making it difficult to achieve uniformity. Whereas Apple produces fewer models, making it easier for tighter integration and optimization of hardware and software. Apple also requires the app developers to follow a strict process to release apps, which is difficult to do for thousands of Android devices.
There are multiple factors to consider for blue dot performance:
- Newer devices will typically experience better blue dot performance than older devices
- iOS devices will typically have better blue dot performance than Android devices because of the diversity of Android devices on the market
- Device case covers may also affect the performance of blue dot
- Environment and beacon deployment may affect blue dot performance
Why didn’t I receive a push notification?
Make sure you’ve given the Meridian-powered app permission to send you notifications.
Location Sharing Questions
When a user enables location sharing, how often is their location sent to the Meridian Editor?
Every 5 seconds.
When a Meridian-powered app updates the Editor with a user’s location, does it store the user’s past location or overwrite it? The user’s location isn’t stored. Each location update overwrites the past location.
How long will a user’s location show on the map after the user leaves the map? The user’s icon will remain on the for map for 30 minutes after the user leaves the map.
Are location sharing profiles deleted due to inactivity? No, location sharing profiles are never deleted by the Editor.
How long does it take for location sharing invitations to expire? Location sharing invites expire after 7 days.
Does Meridian support Cordova, Flutter, React Native, Titanium, Xamarin or other cross-platform app development tools?
No, Meridian doesn’t officially support cross-platform app development tools.
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