Basic Meridian App Troubleshooting Follow

This article describes how to troubleshoot basic issues with Meridian-powered apps.

General Issues

Meridian-powered apps require access to Bluetooth and an active internet connection. If something isn’t working right, these are the most likely culprits.

Make Sure the Device has Access to the Internet

If you can open a website in your device’s web browser, then you have access to the internet. If not, make sure your device is connected to a Wi-Fi network or the device’s cellular network.

Turn on Bluetooth

Meridian’s location services, including the blue dot, rely on Bluetooth signals to function. If you don’t know what to look for, it’s not immediately obvious that Bluetooth is turned on or not. If Bluetooth is turned off, the blue dot won’t appear in the Meridian-powered app.

Here’s how to check whether Bluetooth is turned on for iOS and Android.

Enable Bluetooth on iOS

On iOS devices, when Bluetooth is enabled, the Bluetooth icon is displayed in the Status Bar to the left of the Battery icon. If you don’t see the Bluetooth icon, Bluetooth is turned off.

To enable Bluetooth on your iOS device, swipe up from the bottom of the screen to pull up the Control Center. At the top of the Control Center, touch the Bluetooth button to enable Bluetooth.

When the button is white, that means Bluetooth is enabled.

You can also enable Bluetooth in the Settings app.

Open the Settings app. If Bluetooth is set to Off, tap Bluetooth, and then tap the Bluetooth button to turn it on.

Enable Bluetooth on Android

On Android devices, there are many different versions and devices. However, when Bluetooth is enabled, the Bluetooth icon tends to be displayed somewhere in the Status Bar at the top of the screen.

To enable Bluetooth on an Android device, go to the Settings menu, and then look for Bluetooth. It’s often under Wireless & networks. Tap the Bluetooth switch to turn it on.

What to Do Next?

If you can, test the Meridian-powered app on another device.

If the problem exists on multiple devices, please contact your IT department.